Refund policy

Jolie Femme Boutique Return & Exchange Policy

Thank you for shopping with Jolie Femme Boutique! We hope you love your purchase. Please review our return policy before purchasing.

Online Return Eligibility

Return options for online purchases are determined by the shipping address on the original order and its distance from our Alexandria store.

Online Orders Less Than 25 Miles From Our Store

Eligible merchandise may be returned for:

• Merchandise exchange or store credit
• Refunds to the original form of payment are not available.

Online Orders 25 Miles or More From Our Store

Eligible merchandise may be returned for:

• Refund to the original form of payment
• Merchandise exchange or store credit

An address exactly 25 miles from our store qualifies for the refund option.

Eligibility is based solely on the shipping address on the original order, regardless of where the customer lives, where the return is mailed from, or whether the return is brought to the store.

Return Window

• Online returns must be postmarked within 14 calendar days of carrier-confirmed delivery.
• In-store purchases must be returned within 14 calendar days of purchase with a receipt.
• Returns outside the applicable 14-day window will not be accepted.
• Online orders picked up in store follow our in-store return policy and are eligible for exchange or store credit only.

Refunds, Exchanges & Store Credit

Once an eligible return is received, inspected, and approved:

• Eligible refunds will be issued to the original form of payment for the merchandise price actually paid, plus applicable refundable sales tax.
• Original and return shipping charges are nonrefundable, except for approved damaged or incorrect orders.
• Exchanges are subject to availability. Items are not held while returns are in transit.
• If an exchange item costs more, the customer is responsible for the difference.
• If an exchange item costs less, the remaining balance will be issued as store credit.
• Store credit is not redeemable for cash or refundable to a payment method.

Return Shipping

Customers are responsible for safely returning merchandise to:

Jolie Femme Boutique
Attn: Returns Department
114 Versailles Blvd.
Alexandria, LA 71303

Please include your receipt or packing slip and use a trackable shipping method. Jolie Femme Boutique is not responsible for returns lost or damaged in transit.

Merchandise Condition

All returned merchandise must be in its original, sellable condition:

• Apparel must be unworn, unwashed, unaltered, and have all original tags attached.
• Merchandise must be free of smoke, pet hair, odors, deodorant, makeup, perfume, stains, damage, or signs of wear.
• Shoes must be unworn and returned in their original shoe box.
• Shoe boxes may not be used as the shipping box or have shipping labels attached directly to them.

Items that do not meet these requirements will not be accepted.

Final Sale — No Returns or Exchanges

The following merchandise is final sale regardless of customer location:

• Seasonal & holiday merchandise
• Sale or discounted merchandise, including flash sales and promotional discounts
• Jewelry
• Belts
• Handbags & clutches
• Hats
• Scarves
• Eyewear & sunglasses
• Hair accessories
• Other fashion accessories
• Gift items

Final-sale merchandise is not eligible for refund, exchange, or store credit.

Ineligible merchandise returned to Jolie Femme Boutique will not be credited, and the customer is responsible for any shipping costs required to return the merchandise to them.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of carrier-confirmed delivery with your order information and photos of the issue.

Once approved, we will provide return instructions. Approved damaged or incorrect orders are not subject to standard customer return-shipping charges.

Jolie Femme Boutique reserves the right to refuse any return that does not meet the requirements of this policy.